CPDLC communication is based on the use of pre-established messages, which the interlocutor (pilot or controller) selects to initiate exchanges. Although recent avionics systems offer pilots an application for CPDLC communication, it is not very usable, especially for advanced functions.
The aim of the project was therefore to consider solutions from a human factors point of view, offering users of this system less complexity in carrying out their actions. A user-centered design approach was applied, and the work carried out was based on consideration of the human factor and feedback from user experience. A series of workshops and stages followed, including business understanding and requirements gathering, scientific research, prototyping and development.
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